If the issue is critical (e.g., service outage, security concern), please select High under ‘Urgency’ and call our support line immediately after submitting. By Default, all web tickets are treated low urgency, unless marked otherwise.
Please provide a clear description of the issue, any error messages, and the urgency level. Screenshots or photos are helpful if possible!
We aim to acknowledge all tickets within 1 business hours and will provide an estimated resolution time based on the issue.
Absolutely. You’ll receive email notifications and/or phone calls whenever there’s an update to your ticket or when it’s resolved.
Yes! You can reply to the confirmation email you receive after submitting your ticket to add more information or attachments.
You can submit tickets for any IT-related issue, including troubleshooting, service requests, account changes, equipment problems, and general questions.
